Returns & Exchanges
At West49, we want you to be completely satisfied with your purchase; if you are not happy with your order, you can return or exchange unworn items within 30 days of the original purchase date.
Check Eligibility
Ensure all items are in their original condition, unworn, unwashed, and have all original tags still attached to qualify for a return.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Pack and Ship
Securely pack your items in their original packaging, include your invoice, and drop off the package at any authorized carrier location using the provided prepaid shipping label.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund back to the original method of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing