Frequently Asked Questions
Everything you need to know about shopping with West49.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and undergarments are final sale for hygiene reasons.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. Express shipping options are available at checkout if you need your new gear sooner.
Can I track my order?
Yes! Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer Buy Now, Pay Later options through partnered providers.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for your style.
Do you offer international shipping?
Currently, we ship to addresses within North America. We are working on expanding our reach to international fans very soon.